Refund Policy

1.1 Eligibility for Refunds

Refunds are available under the following circumstances:

• Undelivered Items: If we fail to deliver your purchased items within the specified timeframe
• Wrong Items: If you receive items different from what you ordered
• Technical Issues: If technical problems prevent successful delivery through no fault of your own
• Service Unavailability: If the requested service becomes unavailable after payment

1.2 Non-Refundable Situations

Refunds are NOT available in the following situations:

• Items that have been successfully delivered to your account
• Change of mind after successful delivery
• Account bans or restrictions imposed by game publishers after delivery
• Items lost due to account sharing or security breaches on your end
• Price changes after purchase completion
• Inability to use items due to game updates or changes

3.1 Request Deadlines

• Undelivered Items: No time limit – request anytime
• Wrong Items: Within 24 hours of delivery
• Technical Issues: Within 48 hours of attempted delivery
• Service Issues: Within 7 days of order placement

4.1 Payment Method Matching

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunded to the original card
• PayPal: Refunded to your PayPal account
• Cryptocurrency: Refunded to your provided wallet address
• Other Methods: Case-by-case basis, alternative arrangements may be made

4.2 Partial Refunds

In certain circumstances, partial refunds may be offered:

• When only some items in a bundle order are affected
• For partially completed custom orders
• When alternative solutions are acceptable to the customer

5.1 Account-Related Issues

• Account Suspension: If your game account is suspended after delivery, refunds are not available
• Account Theft: We are not responsible for items lost due to account security breaches
• Account Sharing: Issues arising from account sharing are not eligible for refunds

5.2 Game Updates and Changes

• We are not responsible for game updates that affect item functionality
• Changes in game mechanics or item properties post-delivery do not qualify for refunds
• Server merges or character transfers are customer responsibility

6.1 Internal Resolution

We strive to resolve all disputes through direct communication. Our customer support team is trained to handle refund requests fairly and efficiently.

6.2 Escalation Process

If you’re not satisfied with the initial response:

• Request to speak with a supervisor or manager
• Provide additional documentation or evidence
• Allow up to 5 business days for management review

8.1 Quality Guarantee

• All items are delivered as described
• Items are obtained through legitimate means
• Delivery within promised timeframes
• Professional customer service support

8.2 Fair Treatment Policy

We are committed to treating all customers fairly and will consider each refund request on its individual merits. We reserve the right to make exceptions to this policy in extraordinary circumstances.

This refund policy may be updated from time to time to reflect changes in our services or legal requirements. We will notify customers of significant changes via email or website notification. Continued use of our services after policy updates constitutes acceptance of the new terms.