Shipping Policy

1.1 Digital Delivery Only

All items sold by Company_Name are virtual game items delivered digitally. We do not ship physical products. Delivery is completed through:

• In-game trading systems
• Direct account transfers
• Gift systems and mail functions
• Secure trading platforms
• Official game marketplaces

1.2 Delivery Confirmation

Delivery is considered complete when:

• Items are successfully transferred to your game account
• You receive in-game confirmation of the transfer
• Items appear in your game inventory
• You confirm receipt via our website or email

4.1 Standard Delivery Process

Step 1: Order confirmation and payment processing

Step 2: Account verification and delivery preparation

Step 3: Customer notification with delivery schedule

Step 4: In-game contact and trade initiation

Step 5: Item transfer and delivery confirmation

Step 6: Order completion and receipt confirmation

4.2 Communication During Delivery

• Email notifications at each stage of the process
• In-game messages for coordination
• Live chat support available during business hours
• SMS notifications for urgent delivery updates (optional)

5.1 Common Causes of Delays

• Game Server Issues: Maintenance, outages, or technical problems
• Account Restrictions: Trading limitations or account flags
• Customer Unavailability: Not responding to delivery attempts
• Item Availability: Temporary shortage of specific items
• Platform Updates: Game patches affecting trading systems

5.2 Delay Notification

If delivery is delayed beyond the estimated timeframe:

• You will be notified immediately via email
• Updated delivery estimate will be provided
• Option to cancel and receive full refund
• Regular updates on resolution progress

5.3 Failed Delivery Attempts

If we cannot complete delivery due to customer unavailability:

• First attempt: Email notification sent
• Second attempt: 24 hours after first attempt
• Final attempt: 48 hours after second attempt
• After three failed attempts: Order held for 7 days before cancellation

6.1 Cross-Platform Delivery

• Some items may not be transferable between different platforms
• Platform-specific items will be clearly marked
• Alternative items may be offered for incompatible platforms

6.2 Server Transfers and Migrations

• Items delivered to specific servers or characters
• Customer responsible for providing correct server information
• Server changes after delivery are customer responsibility

6.3 Account Security Issues

• We may request additional verification for account security
• Delivery may be delayed pending security verification
• Suspicious activity may result in delivery suspension

7.1 Pre-Delivery Responsibilities

• Provide accurate and complete account information
• Ensure game account is accessible and unrestricted
• Respond promptly to delivery communications
• Be available during scheduled delivery times

7.2 During Delivery

• Be online and responsive during delivery window
• Accept friend requests or trade invitations promptly
• Confirm receipt of items immediately
• Report any issues or discrepancies immediately

7.3 Post-Delivery

• Verify all items received are correct
• Secure items in your game account
• Report any missing or incorrect items within 24 hours
• Leave feedback about the delivery experience

8.1 Tracking Your Order

• Order status updates via email notifications
• Real-time order tracking on our website
• Live chat support for delivery inquiries
• Phone support for urgent delivery issues

8.2 Delivery Assistance

• Help with game account setup for trading
• Guidance on accepting trades and transfers
• Troubleshooting delivery technical issues
• Alternative delivery methods if needed

This shipping policy may be updated to reflect:

• Changes in game delivery systems
• New delivery methods and technologies
• Improved customer service procedures
• Platform-specific delivery requirements

Customers will be notified of significant policy changes via email and website announcements.