Frequently Asked Questions (FAQ)

A: We specialize in selling virtual game items including rare equipment, cosmetic items, in-game currencies, collectibles, and other digital assets for popular online games across all major gaming platforms.

A: We support a wide variety of popular online games across PC, console, and mobile platforms. Visit our website innovativetradeportal.com or contact us to check if we support your specific game.

A: Yes, all items are obtained through legitimate gameplay methods and official channels. We do not sell modified, duplicated, or illegitimately obtained items.

A: Browse our website innovativetradeportal.com for current inventory. Our catalog is updated regularly. If you don’t see what you’re looking for, contact us for availability inquiries.

A: Simply browse our items on innovativetradeportal.com, select what you want, add to cart, provide your game account details, and complete payment. We’ll process and deliver your items promptly.

A: We accept all major credit cards, PayPal, and various cryptocurrencies. All payments are processed through secure, encrypted systems.

A: Yes, we offer competitive market pricing for all items. Our prices are regularly reviewed and adjusted to ensure fair value for our customers.

A: Yes, we offer discounts for large orders and frequent customers. Contact us for bulk pricing on multiple items or large quantities.

A: Items are delivered through secure in-game trading systems, direct transfers, or gift mechanisms, depending on the specific game’s available methods.

A: Most items are delivered within 30 minutes to 24 hours, depending on the game and item type. Complex or custom orders may require additional time.

A: We typically need your game username or ID, server/region information, and sometimes additional details like friend codes, depending on the game’s trading system requirements.

A: Yes, you’ll receive order confirmation and regular updates via email. You can also check your order status through your account on our website.

A: We’ll contact you to arrange a convenient delivery time. For games with automated systems, we may be able to complete delivery without requiring you to be online.

A: We offer full refunds for undelivered items. Once items are successfully delivered to your account, refunds are generally not available due to the digital nature of virtual goods.

A: If we deliver incorrect items, we’ll immediately correct the error and provide the right items at no additional cost to you.

A: Refund requests for undelivered items can be made anytime. For delivery errors or issues, please contact us within 24 hours of the delivery attempt.

A: Yes, we use secure trading methods that comply with game policies. All financial transactions are processed through encrypted, secure payment systems.

A: No, we never ask for or require your account passwords. All deliveries are completed through secure in-game trading and transfer systems.

A: We follow strict privacy protocols and use encrypted systems to protect your data. We only collect information necessary for order processing and delivery.

A: We respond to emails within 2-4 hours during business hours and within 24 hours during weekends. Live chat receives immediate responses during business hours.

A: Please include your order number, game name, item details, and description of the issue. Screenshots are helpful for resolving technical problems.

A: Currently, we provide customer support in English and Chinese. We’re working on expanding our language options for international customers.

A: We accept custom item requests! Contact us with details about the specific items you need, and we’ll provide a quote and estimated delivery timeframe.

A: Yes, we purchase rare and valuable items from players. Contact us with details about what you’re selling for a fair market evaluation and quote.

A: Most common items have consistent availability, but some rare items may have limited stock. We’ll inform you immediately if an item is temporarily unavailable.

A: We focus on popular games with established trading systems. If you need items from a game we don’t currently support, contact us and we’ll evaluate the possibility.

A: If a game’s trading system is temporarily unavailable, we’ll monitor the situation and complete your delivery as soon as the system is restored.

A: We’ll help you troubleshoot common trading issues, such as checking account restrictions, friend list settings, or game configuration requirements.

A: We only provide support related to item delivery and trading processes. For general game technical issues, please contact the game’s official customer support.